CAPE TOWN! We are coming to Cape Town on 12 & 13 September 2018 - Book Here


Mall & Retail Indaba is a two-day conference designed for Shopping Centre Owners, Managers and Marketers and Retail Executives. Attending the conference will ensure that management stay informed on the latest industry trends, identify new opportunities for growth and optimize management skills. The conference takes place over two full days and offers its delegates more than 12 industry experts sharing their experience, knowledge and know-how on managing and optimising malls and retail experiences. Enjoy two full days of learning, idea scouting, opportunity spotting, interaction and networking with industry peers.


Tickets: R4,500 pp less 5% discount today
= R4,275 pp for both days - Book Here
or R2,500 for one day - Book Here

Group Bookings:

Groups of 4 - R15,800 - Book Here
Groups of 6 - R21,000 - Book Here

Prices include: Full access to both days, refreshments, lunch, conference bag, parking and 15% VAT

2018 Speakers Include...


Mall & Retail Indaba Conference 2018 Options

Book a Ticket Online | Become a speaker | Exhibit at MRI | Become a sponsor

Agenda Outline...

Retail and Shopping Centre trends and a future outlook
State of local shopping centres and new developments
Retail opportunities and looming threats
Multi channel shopping influence on brick and mortar
Marketing and brand building for malls & retail shops
Increasing footfall to malls and shops
Local case studies
Centre and shop design, In-store technologies
The connected generation
User experience
Legal matters
Retailer concerns & views
Transforming dead spaces
Loyalty Programmes
and more

Who should attend...

Retail Operational Executives
Mall Owners and Management
Retail expantion planners
Mall Marketers
Franchise owners
Retail Marketers
Leasing Executives & Assistants
Marketing Executives & Assistants

Event Info & Tickets...

Date: 13 & 14 June 2018
Times: 09:00 - 16:00 daily

Tickets / Cost:
R4,500 per person - 5% discount today
= R4,250 per person
Book now

Venue: Balalaika Protea Hotel, Sandton

Agenda 2018

  Wednesday 13 June 2018

Trend Flow: Economic, Shopping Centre & Retail Trends
Belinda Clur, Managing Director of Clur Research International

Shopping centres play a significant and often under-estimated role in stimulating economic growth. Within the current economic, social and competitive landscape, consumers are changing and retail must be agile and adapt.  In order to create an appropriate defensive and proactive mix, it is vital that shopping centre stakeholders understand and respond to these shifting dynamics to protect market share, profitability and economic growth.

Belinda discusses how many of the colliding and conflicting trends that emerged last year have now seen an evolution into a more sophisticated and fluid ‘Trend Flow’. She will consider the latest retail and shopping centre trends covering over 2.5 million square metres of prime retail space across South Africa.

Clur’s extensive local and international experience, specialised knowledge of retail over the last 19 years, as well as her established industry leading involvement, make her an expert on the subject. She holds a long history with the International Council of Shopping Centres, having served on many of their international groups and being invited to chair their Sub-Saharan Africa Research Group.



Trends, Innovations and Disruptions in retail
Darren Katz, Head Strategic Retail Commercialisation Unit: CW Excellerate

To be competitive malls understand that they need to create tailored offerings and build customer loyalty. In this presentation Darren will look at the latest trends, innovations and disruptions in the world of retail in order to spark ideas on how we can change and customise our own offerings. He will demonstrate how to use technologies such as mobile, social media, branding, digital, analytics and marketing to better our offerings to shoppers.

Darren Katz, Managing Director of Excellerate Brand Management is a veteran in taking the retail experience into the future.  Understanding shoppers and what motivates them is more critical than ever before for retail success.  Creating customer loyalty means tailoring the experience like never before.  Through changing the perception of retail space for property owners and bringing retail alive by understanding the behaviors, needs and attitudes of today’s consumers we all win. Come and listen to the guru in the South Africa retail world.

Excellerate is the holding company of JHI, a well established property services company with more than a century of property experience. It represents 422 shopping centres with a total GLA of approximately 3 million m? and with high occupancy levels.


The future of the South African shopping centre: finding and exploiting the less obvious ?needs of shoppers
Lebogang Mokubela – CEO: Lemok Group

The future of shopping centres lies in their ability to cater to less obvious needs of its customers. It is no longer just about running competitions and tenant mixes. In the South African context, Shopping centres play a bigger role in the lives of their customers more than they know.

The opportunity lies in unpacking and uncovering these less obvious needs of the customers and create a brand that caters for this. Suppose a shopping centre has vacant shops, and the customer who often goes to a restaurant in that centre doesn’t necessarily go there for the food but for the free WIFI and a space to work. The shopping centre can use the vacant store to create a co-working space where such customers can work and utilize the centre’s WIFI. The increase in dwell time will eventually translate into a bigger spend per head as well as customer loyalty.

Lebogang Mokubela, the 2016 Standard Bank Tshwane Business Awards Young Entrepreneur, is the founder and CEO of Lemok Group; a township-based marketing group with a focus on serving the global shopping centre market.


Practical Marketing Tips – How Big Business can learn from Small Business
Basil O’Hagan – BOH Marketing

Many South African corporates, medium sized businesses and small enterprises have their eyes on the horizon, dreaming of how they can market their business to the world ‘out there’.  Meanwhile, their market is right in front of their eyes, next door, across the road, in the Neighbourhood. 

The tips that you will take away from Basil’s Talk on ‘Practical Marketing Tips’, are simple and easily executed.  Some tips will be new, whilst others will be a reminder of how to re-introduce existing marketing tips into your marketing strategy, which will help you attract customers, make sales and boost profits, in your own backyard!

With more than 4 decades of experience, Basil O’Hagan is one of South Africa’s leading marketing and customer service authorities. He has worked in the corporate sector, as an entrepreneur and as CEO of a listed company. He has been a franchisor and a franchisee.  In 1993 he started the O’Hagan’s Irish Pub & Grill chain, which at one stage was the largest themed Irish pub and grill chain in the world.

Armed with an expensive education from his O’Hagan’s venture, Basil established a new pub and grill franchise, The Brazen Head. It became another much-loved South African brand.  Today he applies that experience in various parts of business, from small and medium sized enterprises, to corporates, as a neighbourhood marketing and customer service specialist. 


Obtaining maximum value and profits from non-GLA
Kim Homan: Managing Director & CEO of Mall Space Management and Mall Marketing Management

In this session we will explore strategies on how to increase Non-GLA revenue in malls. Kim will discuss how to maximize your asset by looking at static displays, advertising and media, IT, services, digital and more. She will also refer to the sales skill set needed, integrating sales & marketing practices, International trends in this space and how malls are entering the digital world.

Kim Homan, Managing Director and CEO of Mall Space Management and Mall Marketing Management has 21 years of retail experience, and has built Mall Space Management (MSM) from the ground up, becoming the pioneer of the shopping centre non-GLA industry. MSM was instrumental in introducing direct sales techniques, and centre wide signature events into the retail property industry in August 1993. Kim laid the foundations to shift Property Owner’s perception of non-GLA, it is now seen as a tool for revenue generation, where in the past this income stream was underutilised and undervalued. Kim’s business model is known as Shopping Centre Court Activation, which is self-liquidating and increases the number of events, advertising and ultimately shopper footprint with no financial investment required by the Property Owners.


The Physical Reboot
Adrian Morris - Partner and Managing Director: Design Partnership

Considering the dynamic and shifting retail landscape, with check-out-less stores and stores that carry no stock, we are continually asking ourselves ‘What does the future retail store look like’. The world has been navigating towards a what we call the ‘Experience Economy’ - which can be accredited to the fact that ‘experience’ happily live in the tactile, in the brick and the mortar.

This phenomenon is a big driver for brands to focus on ‘users’ instead of ‘buyers’ creating immersive and engaging experiences that can go beyond retail. There is room for all retail stakeholders to play a role in this ‘Experience Economy’ embracing not only difference and differentiation visually, but ultimately departing from control criteria, towards enablement criteria.

At Design Partnership, we have been exploring strategies applying design thinking and processes that enables us to build brand defining experiences, in the physical channel that keep people engaged, and coming back. 

Architect Adrian Morris has over 16 years of commercial, retail & hospitality design industry experience. Partner and Managing Director of Design Partnership, an agency specializing in environments based in Johannesburg, Cape Town & Sydney. He has in conjunction with a dynamic team at Design Partnership developed a design & build focused business that aligns the physical environment and experience to customer needs, brand positioning, and business objectives. Serving clients like Nando’s, Krispy Kreme, Steers, Wimpy, Meat & Wine, Coricraft, Ribs & Burgers, Standard Bank, Absa, Edcon, TFG and Seagrass.


The evolution of shopping centres - Becoming the experience
Femi Adebanji  l  International Business Speaker l  Business Coach

Global trends are beginning to cause shopping malls to evaluate the role they played historically in the lives of their customers, and the role they need to play today. In the past, malls were primarily about shopping. Today, in the “experience economy”, customers are looking to shopping malls to provide a distinct experience that goes far beyond shopping. In addition, not only is today’s consumer more savvy and knowledgeable, they are also giving as much priority to service and experience as they do to price, the size of product range and options available in an outlet. To survive and thrive in today’s “experience economy”, the malls themselves must evolve and become the key attraction.

Femi is an experienced International Business Speaker and Coach. With his trademark humorous style, he cites stories and examples of retailers that have successfully embodied a true service culture.

  Thursday 14 June 2018

It’s about more than what’s in the trolley
Simon Grainger - Founder: BrandBright Consultancy

When it comes to retail, are you looking beyond what’s in your consumer’s trolley? Taking a holistic view of brand activities is a fundamental necessity when it comes to generating equity, brand experience, differentiation, and consumer satisfaction. In my talk, I will take the audience through the various aspects of holistic brand management, with specific reference to relevant retail examples. We’ll unpack elements such as brand experience, mapping consumer journeys, and curating the retail environment.

Simon views himself as a ‘brand nerd’. He consults, lectures, writes and gives regular industry talks on his favourite subject in the world: branding. He believes that in a rapidly changing and saturated marketplace, you need a well-researched and crafted marketing strategy to help your brand shine brightly. In 2011, Simon founded BrandBright Consultancy with the purpose to do just that: advise businesses and individuals on how to build their greatest asset, their brand.


Map for success. Location based market insights
Nikolay Dolgov - General Manager, POS tracking: GfK
Nicolet Pienaar - Business group Manager: GfK

Nikolay Dolgov: Currently a General Manager of Point of Sales Tracking practice with 11 years of expertise in Market Research and Business Intelligence. I have a business background that moves across the globe from South Africa, Central Asia and Russia.  My current role is to lead Retail Specialists and Market researches in discovering business solutions on behalf of brands by tracking market shares, brand performance and discovering ways to optimize profits.  My professional knowledge lays in Diverse Product Categories, to mention a few: Telecoms, Domestic Appliances, Consumer Electronics, IT and DIY.

Nicolet Pienaar: Business Group Manager for the Telecoms and IT industry, with vast experience in the setup of new panels within GfK. Currently focused on geographical reporting, and the granular insights one can mine from it. Nicolet has a degree in Strategic Brand Communications Planning.


Marketing your Mall Successfully
Vanessa Fourie - Managing Member, Purple Plumm Brand Communications, former Vice President South African Council of Shopping Centres (SACSC)

In this session we will take a close look at current shopping centre marketing trends. How does your marketing message remain relevant and realistic? Vanessa will demonstrate how management teams must make a mindset shift to reach an Omni-present Shopper. How can we best reach the shopper by looking at the “Now” and the “Future”? 

Vanessa Fourie, one of the leading consultants and authorities in Shopping Centre marketing, also served as the Vice President of the South African Council of Shopping Centres (SACSC), and head of the organisation’s Education Committee and course director for the CFSCM. Vanessa is the Founder and Managing Member of Purple Plumm Brand Communications, a leading specialist shopping centre marketing agency. Under Vanessa’s leadership, Purple Plumm has become the national, one-stop, results-driven agency for retail spaces, with a client base that includes the likes of Growthpoint, Investec, Ambit Properties, Mall of Africa and Abacus Asset Management.


Designing a Loyalty Programme for your Mall
Ros Netto – CRM & Loyalty Consultant: Truth

In this session we will unpack the loyalty landscape in South Africa and discuss the key considerations when designing a loyalty programme. Ros will share a 7-step process to design and implement a good loyalty programme including measuring the success of your loyalty programme.

Ros Netto is the Loyalty & CRM consultant and Marketing Manager at Truth, a boutique consulting business specialising in customer centricity and customer loyalty programmes.  After a few years in HR at Woolworths Head Office, Ros moved across to Truth in 2010 where she has successfully developed and implemented CRM & loyalty strategies for many of Truth’s clients across various industries (retail, financial services, lifestyle & travel) for both B2B & B2C clients. Ros has also been asked to speak at local loyalty and rewards conferences and runs several business workshops and seminars.


Disruptology™ in a retail lanscape
Juanita Vorster – Keynote Speaker

As disruptive technology moves from strategy to the implementation phase, organisations need to be sure that their most valuable asset - their people - are willing and able to see rapid change as an opportunity to excel, not a threat to fear. Disruptology™ moves on from the technology aspects of disruptive innovation; it explores why traditional change management plans fail under disruptive circumstances. The method explained during this keynote will help organisations turn “but why” complaints into “how to” action plans that span across departments and disciplines.

Juanita Vorster connects the dots between the next and the now. Drawing from her knowledge that earned her the designations of Certified Director, Certified Ethics Officer, and Chartered Public Relations Practitioner, Juanita helps organisations build the bridge between disruptive innovation and future success.  As an “old millenial”, Juanita has experienced the world of work both as how it used to be, as well as where it has already shifted to. In running her own company, she draws inspiration from both those who remember the usual, and those that are creating the unusual.

Main Market: Path to purchase
Kabelo Ncholo, CEO / Founder: Yourself Management

The main market in South Africa offers a great opportunity for increased footfall in retail environments. To move the main market, a highly visible pull strategy is required to attract loyal customers. In this presentation, Kabelo will share his expert knowledge and advice on what pushes the main market to take action.

Kabelo Ncholo, is the founder and CEO of Yourself Management, a through-the-line marketing agency specialising in the African market. His agency runs an average of 30 campaigns annually and prides itself on being the preferred supplier for some reputable blue chip companies such as Tiger Brands, Nestle, L'Oreal and Platco Digital (eTV) among others.

In 2016, he won a Black Business Quarterly (BBQ) Award in the Innovation Hub New and Innovative Business category. Kabelo is also regarded among 2016’s top 100 Young, Independent, Inspiring and Aspiring leaders taking the African continent forward by Independent Media. He is currently completing his MBA studies through Henley Business School.

Please Note: We reserve the right to make changes to the programme without prior notice.
Registered delegates will receive final programme updates prior to the event.
Special Kosher catering is available and can be ordered in at an additional cost to the delegate.

Mall Indaba is owned and organised by CADEK Media
Tel: 021 854 4700 | Fax: 021 854 4703 |
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