After 3 years in Gauteng, Mall & Retail Indaba is coming to Cape Town in the form of a full-day conference at the stylish Radisson Blu Waterfront hotel. The conference is designed for Shopping Centre Managers, Marketers, Owners and Retail Executives.

Attending the conference will ensure that management stay informed on the latest retail industry trends, identify new opportunities for growth and optimize management skills. The conference offers its delegates more than 7 industry experts sharing their experiences, knowledge and know-how on managing and optimising malls and retail spaces and experiences. Enjoy a great day of learning, idea scouting, opportunity spotting, interaction and networking with industry peers.


Tickets: R2,850 pp
less 14% early discount today
= R2,450 pp - Book Here

Group Bookings:

Groups of 4 - R7,600 - Book Here
Groups of 6 - R9,900 - Book Here

Prices include: Full access to conference, refreshments,
lunch, conference bag, parking and 15% VAT

2018 Speakers Include...

Mall & Retail Indaba Conference 2018 Options

Book a Ticket Online | Become a speaker | Become a sponsor

Agenda Outline...

Retail and Shopping Centre trends and a future outlook
Retail opportunities and looming threats
Multi channel shopping influence on brick and mortar
Marketing and brand building for malls & retail shops
Increasing footfall to malls and shops
Local case studies
Centre and shop design, In-store technologies
Loyalty Programmes
and more

Who should attend...

Mall Owners and Management
Mall Marketers
Retail Operational Executives
Retail expantion planners
Franchise owners
Retail Marketers
Leasing Executives & Assistants
Marketing Executives & Assistants

Date & Tickets...

Date: 12 September 2018
Times: 08:00 - 16:00

Tickets / Cost:
R2,850 per person - 14% discount today
= R2,450 per person
Book now

Venue: Radisson Blu Waterfront, Beach Road, Granger Bay
Cape Town venue


Wednesday 12 September 2018
Please Note: We reserve the right to make changes to the programme without prior notice.
Registered delegates will receive final programme updates prior to the event.

Trend Flow: Economic, Shopping Centre & Retail Trends
Belinda Clur, Managing Director of Clur Research International

Shopping centres play a significant and often under-estimated role in stimulating economic growth. Within the current economic, social and competitive landscape, consumers are changing and retail must be agile and adapt.  In order to create an appropriate defensive and proactive mix, it is vital that shopping centre stakeholders understand and respond to these shifting dynamics to protect market share, profitability and economic growth.

Belinda discusses how many of the colliding and conflicting trends that emerged last year have now seen an evolution into a more sophisticated and fluid ‘Trend Flow’. She will consider the latest retail and shopping centre trends covering over 2.5 million square metres of prime retail space across South Africa.

Clur’s extensive local and international experience, specialised knowledge of retail over the last 19 years, as well as her established industry leading involvement, make her an expert on the subject. She holds a long history with the International Council of Shopping Centres, having served on many of their international groups and being invited to chair their Sub-Saharan Africa Research Group.


Introduction to Polygonprop – a search engine for retail
Francois Coetzer | Retail Shop Space

As with many other industries, the future of retail is in digital. “Polygonprop” is a new Google based search engine It is a search engine specifically designed for Retail and based on Google Maps. The Street View technology allows you to Walk the malls and view vacancies.

After 20+ years in the retail leasing industry, Francois is as passionate about the industry as ever. Being the middle man between artistic retailers on the one end and financial driven investors on the other, it sets the scene for a vibrant work environment. Finishing his honours degree at Stellenbosch with majors, Property Investment Finance and Property Valuations, he joined JHI in 1996 as a retail broker and then moved to Canal Walk and various other large developments.



Trends, Innovations and Disruptions in retail
Darren Katz, Head Strategic Retail Commercialisation Unit: CW Excellerate

To be competitive malls understand that they need to create tailored offerings and build customer loyalty. In this presentation Darren will look at the latest trends, innovations and disruptions in the world of retail in order to spark ideas on how we can change and customise our own offerings. He will demonstrate how to use technologies such as mobile, social media, branding, digital, analytics and marketing to better our offerings to shoppers.

Darren Katz, Managing Director of Excellerate Brand Management is a veteran in taking the retail experience into the future.  Understanding shoppers and what motivates them is more critical than ever before for retail success.  Creating customer loyalty means tailoring the experience like never before.  Through changing the perception of retail space for property owners and bringing retail alive by understanding the behaviors, needs and attitudes of today’s consumers we all win. Come and listen to the guru in the South Africa retail world.

Excellerate is the holding company of JHI, a well established property services company with more than a century of property experience. It represents 422 shopping centres with a total GLA of approximately 3 million m? and with high occupancy levels.


Obtaining maximum value and profits from non-GLA
Kim Homan: Managing Director & CEO of Mall Space Management and Mall Marketing Management

In this session we will explore strategies on how to increase Non-GLA revenue in malls. Kim will discuss how to maximize your asset by looking at static displays, advertising and media, IT, services, digital and more. She will also refer to the sales skill set needed, integrating sales & marketing practices, International trends in this space and how malls are entering the digital world.

Kim Homan, Managing Director and CEO of Mall Space Management and Mall Marketing Management has 21 years of retail experience, and has built Mall Space Management (MSM) from the ground up, becoming the pioneer of the shopping centre non-GLA industry. MSM was instrumental in introducing direct sales techniques, and centre wide signature events into the retail property industry in August 1993. Kim laid the foundations to shift Property Owner’s perception of non-GLA, it is now seen as a tool for revenue generation, where in the past this income stream was underutilised and undervalued. Kim’s business model is known as Shopping Centre Court Activation, which is self-liquidating and increases the number of events, advertising and ultimately shopper footprint with no financial investment required by the Property Owners.


The Physical Reboot
Adrian Morris - Partner and Managing Director: Design Partnership

Considering the dynamic and shifting retail landscape, with check-out-less stores and stores that carry no stock, we are continually asking ourselves ‘What does the future retail store look like’. The world has been navigating towards a what we call the ‘Experience Economy’ - which can be accredited to the fact that ‘experience’ happily live in the tactile, in the brick and the mortar.

This phenomenon is a big driver for brands to focus on ‘users’ instead of ‘buyers’ creating immersive and engaging experiences that can go beyond retail. There is room for all retail stakeholders to play a role in this ‘Experience Economy’ embracing not only difference and differentiation visually, but ultimately departing from control criteria, towards enablement criteria.

At Design Partnership, we have been exploring strategies applying design thinking and processes that enables us to build brand defining experiences, in the physical channel that keep people engaged, and coming back. 

Architect Adrian Morris has over 16 years of commercial, retail & hospitality design industry experience. Partner and Managing Director of Design Partnership, an agency specializing in environments based in Johannesburg, Cape Town & Sydney. He has in conjunction with a dynamic team at Design Partnership developed a design & build focused business that aligns the physical environment and experience to customer needs, brand positioning, and business objectives. Serving clients like Nando’s, Krispy Kreme, Steers, Wimpy, Meat & Wine, Coricraft, Ribs & Burgers, Standard Bank, Absa, Edcon, TFG and Seagrass.


Map for success. Location based market insights
Nikolay Dolgov - General Manager, POS tracking: GfK
Nicolet Pienaar - Business group Manager: GfK

By having a look at the sales of the technical market, we investigate how malls differ from each other. Is this in line with the assumptions one can make based on the profile of the shopping center? How does high end spend correlate with high income areas? How are the online space growing, and what factors are driving online behavior? How are new mall opening impacting the surrounding areas? How are renovations impacting malls?

Nicolet Pienaar: Business Group Manager for the Telecoms and IT industry, with vast experience in the setup of new panels within GfK. Currently focused on geographical reporting, and the granular insights one can mine from it. Nicolet has a degree in Strategic Brand Communications Planning.


Marketing your Mall Successfully
Vanessa Fourie - Managing Member, Purple Plumm Brand Communications, former Vice President South African Council of Shopping Centres (SACSC)

In this session we will take a close look at current shopping centre marketing trends. How does your marketing message remain relevant and realistic? Vanessa will demonstrate how management teams must make a mindset shift to reach an Omni-present Shopper. How can we best reach the shopper by looking at the “Now” and the “Future”? 

Vanessa Fourie, one of the leading consultants and authorities in Shopping Centre marketing, also served as the Vice President of the South African Council of Shopping Centres (SACSC), and head of the organisation’s Education Committee and course director for the CFSCM. Vanessa is the Founder and Managing Member of Purple Plumm Brand Communications, a leading specialist shopping centre marketing agency. Under Vanessa’s leadership, Purple Plumm has become the national, one-stop, results-driven agency for retail spaces, with a client base that includes the likes of Growthpoint, Investec, Ambit Properties, Mall of Africa and Abacus Asset Management.


Designing a Loyalty Programme for your Mall
Ros Netto – CRM & Loyalty Consultant: Truth

In this session we will unpack the loyalty landscape in South Africa and discuss the key considerations when designing a loyalty programme. Ros will share a 7-step process to design and implement a good loyalty programme including measuring the success of your loyalty programme.

Ros Netto is the Loyalty & CRM consultant and Marketing Manager at Truth, a boutique consulting business specialising in customer centricity and customer loyalty programmes.  After a few years in HR at Woolworths Head Office, Ros moved across to Truth in 2010 where she has successfully developed and implemented CRM & loyalty strategies for many of Truth’s clients across various industries (retail, financial services, lifestyle & travel) for both B2B & B2C clients. Ros has also been asked to speak at local loyalty and rewards conferences and runs several business workshops and seminars.

Please Note: We reserve the right to make changes to the programme without prior notice.
Registered delegates will receive final programme updates prior to the event.
Special Kosher catering is available and can be ordered in at an additional cost to the delegate.

Mall Indaba is owned and organised by CADEK Media
Tel: 021 854 4700 | Fax: 021 854 4703 |
Managed by: